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Stichworte: customer-focused behavior
What is the situation where the participants expectations influence their behavior and then influence the outcome of the study?
In which stage of the project life cycle project the product is delivered to the customer and resources are assigned?
What is a behavior therapy method in which fear evoking stimuli are presented continuously in the absence of actual harm so that fear responses are extinguished?
Which method of learning is a type of learning in which an organism learns through the consequences of its behavior?
Information taken from warranty cards would be stored in which category of a customer profile?
Standing up when customers arrive or approach is an indicator of a customer-focused behavior.
Which customer service attitude related to putting yourself in someone elses shoes and understanding what he or she is feeling?
Match each of the following statements to its corresponding element of customer service Quizlet
Is a process of previewing the training program with potential trainees and managers with other customer?
What are the major challenges faced by service industry and how can CRM help to overcome them?
The pattern of behavior that is expected of a person who is in a particular social position.
Is the process through which real or implied presence of others can directly or indirectly influence the thoughts feelings and behavior of an individual?
What are the moral principles that govern a persons behavior or the conducting of an activity?
What area of psychological thought focused on mental processes that helped humans animals adapt to their environments?
What is the approach to psychology that saw behavior as purposeful and contributing to survival?
Which of the early schools of psychology believed that psychology should be limited to the study of observable behavior?
Is a branch of psychology that studies how human behavior and psychology affect work and how they are affected by work?
What is the difference between customer facing processes and business facing processes quizlet?
What term is used to describe when a customer purchase a product with no planning or forethought?
The process of collaborating with suppliers and customers to create offerings that have value
What refers to the amount of money that your customer have to pay in exchange for your product or service?
__________ argues that deviant behavior is learned in personal interaction with friends and family.
Is a process that defines a non medical condition or behavior as an illness disorder or disease that requires medical treatment?
Which learning approach emphasizes learning by observing the behavior of another person called a model?
When presented with a conditioned stimulus the behavior that occurs to this presentation is called?
In the context of behavior and attitudes, identify an example of the overjustification effect.
In which service model does the cloud customer have the least responsibility for hardening the os?
All of these factors directly influence an employees voluntary behavior and performance EXCEPT
Theory states the ways or process by which the needs can be converted into behavior or performance
What is the term used to describe the process of dividing the market and grouping customers based on common traits or characteristics?
What do you call the process of dividing the total market into several groups seeking similar benefits from a product or service and requiring separate marketing mixes?
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